Delivery Policy

At SimRacer, we are dedicated to ensuring that your sim racing gear reaches you quickly and safely. Below is an overview of our delivery process, designed to keep you informed every step of the way.

Order Processing

• Timely Handling: Once your order is placed and confirmed, our team works promptly to prepare your items for dispatch.

• Quality Assurance: Every product is securely packaged to ensure it arrives in pristine condition, ready for use.

Shipping Methods & Carriers

• Primary Carrier: All in-stock orders are shipped via DPD Next Working Day Service for fast and dependable delivery to most of the UK mainland.

• Alternative Carriers: While DPD is our preferred delivery partner, we may occasionally use other trusted couriers depending on operational needs.

Direct Shipped Items

• Some items may be shipped directly from our suppliers, rather than from our warehouse.

• In these cases, couriers such as Parcelforce or DHL may be used.

• These items remain fully trackable, and you will receive tracking details once dispatched.

Estimated Delivery Times

• UK Mainland:

  • Free Delivery orders are shipped with DPD next working day delivery. Please note there may be a 1–2 working day handling period before your order is despatched.

  • Next Working Day Delivery via DPD for most in-stock orders placed by midday.

  • Saturday Delivery is available via DPD where applicable. Orders must be placed by midday Friday.

• Highlands & Islands of Scotland, Northern Ireland, and Channel Islands:

  • Delivery typically takes 2 working days.

• Tracking Your Order:

  • A tracking number will be provided once your order has been dispatched, allowing you to monitor its progress.

Important Notes

• Domestic Shipping Only: We currently ship within the United Kingdom only. International shipping is not available.

• Delivery Delays: While we aim to meet stated delivery times, delays may occasionally occur due to courier schedules or external factors. We appreciate your understanding.

Delivery Issues & Support

• Address Accuracy: Please ensure that the shipping information provided is correct. If a delivery is returned due to an incorrect address, we will work with you to arrange for reshipment.
• Delayed or Missing Deliveries: If you have not received your order within the expected timeframe, please contact our customer service team. We are here to help resolve any issues and provide updates on your shipment.
• Damaged Items: Should any items arrive damaged, please notify us immediately so we can assist with a replacement or return.

Commitment to Excellence

At SimRacer, our commitment to excellence extends beyond our products. We understand that timely and reliable delivery is a critical component of your overall experience. Our delivery policy is designed to provide transparency and peace of mind, ensuring that you can focus on the thrill of sim racing.

Thank you for choosing SimRacer. We appreciate your trust in us to deliver the high-quality gear that fuels your passion for racing. If you have any questions or need further assistance regarding our delivery policy, please do not hesitate to reach out to our support team.

Drive on with confidence – your SimRacer gear is on its way!